Supports
When you choose Noveza devices, you are not only buying a machine—you are working with the factory behind it.
Our support is designed to help clinics, spas, distributors and brand owners use our equipment safely, confidently and efficiently in daily practice.
On this page, you’ll find an overview of the technical help, training, materials and after-sales service we provide.
Support Overview
We offer end-to-end support around four key areas:
Technical support – for installation, operation and troubleshooting
Training support – for treatment use, parameter setting and protocols
Warranty & spare parts – to keep your devices running long term
Resources & downloads – manuals, videos and marketing basics
Whether you are setting up your first device or managing multiple locations, our goal is to be a reliable backend partner to your business.
How to Get Support
f you need help, we recommend following these simple steps:
Photos or videos if it’s a technical problem
Choose your contact channel
Contact your sales manager directly, or
Use the official support email / contact form on our website
Receive response & solution
For common issues, we can often provide solutions quickly
For more complex cases, our technical team may ask for extra details or schedule a video call
Final CTA – Need Support Now?
If you are facing an urgent issue, planning a new treatment program, or training a new team, our support team is ready to help.
Tell us:
Which device you are using
What you want to solve (installation, operation, treatment, after-sales)
Your preferred way to receive support (message, email, call, video)